Terms and Conditions
This document forms a contract between the buyer and the seller of any goods purchased from David Salmon Furnishers and David Salmon Furnishers Ltd.
This contract is subject to the law of England and Wales.
Nothing in this contract shall affect the statutory rights of the buyer.
Any variations in these terms to be agreed in writing at the time of order.
The price and payment
The price is set out on our sales order document and includes VAT at the date ruling at the time of order.
In the event of any change to the rate of VAT by the government, the seller will adjust (reduce) the invoice for any downward movement, and will reserve the right to adjust (increase) for any upward movement in the rate.
Full Payment is required before or on delivery of the goods. If the buyer wishes to pay by bank transfer, the monies must be received in the bank account of the seller before the delivery date. Our bank account details are:
Eastbourne and Cross in Hand shops, HSBC, Sort code 40-20-69 Account 60017221.
Title does not pass to the buyer until goods are paid for in full.
Risk is assumed by the buyer as from delivery.
Deposits – in store purchases
Any deposit paid by the buyer to the seller is non refundable except in cases where the seller is unable to supply the goods. In this case, the seller can rescind the contract and repay to the buyer any deposit paid. This shall be without interest, compensation or costs.
Warranties by the seller
The seller warrants that the goods will correspond to the description given by the seller and be of a consistent quality to that seen in the seller’s showrooms.
Delivery of the goods
Delivery shall be made to the buyers address on a date to be agreed.
The seller shall not be bound to deliver the goods without payment being made.
Delivery dates quoted are estimated and actual dates can occasionally exceed this. Delivery dates quoted by the seller are provided as a guide only and shall not be the essence of the contract.
Storage of the goods
The seller agrees to store the goods for up to a month from the date of arrival at the seller’s warehouse. After this time, the seller agrees to continue storage but only on receipt of full payment and up to a maximum of 6 months from the date of arrival.
Acceptance of the goods
The buyer must advise the seller of any problems within 7 days of delivery. In this case, the seller must be given the right to (a) inspect the goods and (b) collect the goods in a timely manner if there is a fault or error leading to the buyer rejecting the goods.
If you are not entirely satisfied with your purchase, please contact the customer service department at the relevant branch, either by telephone, e mail or letter. Any issues you have will be dealt with as quickly and efficiently as possible.
Under the Alternative Dispute Resolution Regulations 2015, David Salmon Furnishers are members of The Furniture Ombudsman. In the unlikely event that you remain unhappy with the final response, you may be entitled to refer your complaint to The Furniture Ombudsman and David Salmon Furnishers are bound to follow any decision that they make. To find out more about The Furniture Ombudsman and how you might be able to use their dispute resolution service, visit www.thefurnitureombudsman.org or telephone 0845 653 2064.